jomwin88 Privacy Policy 🔏

1. Introduction

jomwin88 ("jomwin88", "we", "us", "our") is committed to protecting the privacy and personal data of all members and visitors who use the jomwin88 Platform at jomwin88.club. This Privacy Policy ("Policy") sets out how jomwin88 collects, processes, stores, shares, and protects personal information in connection with the operation of the Platform.

This Policy applies to all personal data collected through the jomwin88 website, customer support interactions, marketing communications, and any other channel through which jomwin88 engages with you. By registering for and using a jomwin88 account, or by continuing to use the Platform, you acknowledge that you have read and understood this Policy.

This Policy should be read in conjunction with the jomwin88 Terms and Conditions, which are available at /terms-conditions.

2. Data Controller

jomwin88 is the data controller responsible for the personal data collected and processed in connection with the Platform. As data controller, jomwin88 determines the purposes for which, and the means by which, your personal data is processed.

For all data protection enquiries, including requests to exercise your rights under applicable privacy legislation, please contact us using the details set out in Section 15 of this Policy.

3. Personal Data We Collect

jomwin88 collects and processes the following categories of personal data:

We do not collect or process sensitive personal data (such as health information or racial/ethnic origin) except where required by applicable law or expressly provided by you in connection with a responsible gaming request.

4. How We Collect Personal Data

jomwin88 collects personal data through the following methods:

• Direct interactions: Data you provide when registering for a jomwin88 account, completing identity verification, making deposits or withdrawals, contacting customer support, or participating in promotions;
• Automated technologies: Technical data collected automatically when you access the Platform, including via cookies, server logs, and analytics tools;
• Third-party sources: Identity verification data obtained from third-party KYC service providers; fraud prevention data from anti-money laundering screening services; payment data from payment processors including Touch n Go eWallet, Boost, Maybank, CIMB, and Public Bank.

5. How We Use Your Personal Data

jomwin88 uses personal data for the following purposes:

5.1 Platform Operation

To create and manage your jomwin88 account; to process deposits, withdrawals, and gaming transactions; to verify your identity and age eligibility; to provide customer support; and to detect and prevent fraud and technical errors.

5.2 Legal and Regulatory Compliance

To comply with applicable anti-money laundering (AML) requirements, know-your-customer (KYC) obligations, responsible gaming regulations, and any other legal or regulatory requirements applicable to jomwin88's operations.

5.3 Responsible Gaming

To monitor gaming behaviour for signs of problem gambling; to administer deposit limits, loss limits, and self-exclusion requests; and to enforce the jomwin88 21+ age policy.

5.4 Marketing Communications

To send you promotional communications about jomwin88 bonuses, new games, and special offers — but only where you have provided consent to receive such communications, or where jomwin88 has a legitimate interest in doing so. You may withdraw your marketing consent at any time by contacting our support team.

5.5 Platform Improvement

To analyse usage patterns, improve the Platform's performance and user experience, conduct internal testing, and develop new features and services for Malaysian members.

6. Legal Basis for Processing

jomwin88 processes personal data on the following legal bases:

• Contract performance: Processing necessary to provide the jomwin88 Platform services in accordance with the Terms and Conditions you agreed to at registration;
• Legal obligation: Processing required to comply with applicable AML, KYC, responsible gaming, and other regulatory requirements;
• Legitimate interests: Processing for fraud prevention, security monitoring, platform improvement, and direct marketing (where a balancing test confirms it does not override your privacy interests);
• Consent: Processing for optional marketing communications and non-essential cookies, where you have provided explicit consent.

7. Data Sharing with Third Parties

jomwin88 does not sell personal data to third parties. We may share personal data with the following categories of recipients, strictly on a need-to-know basis:

• Payment processors: Touch n Go eWallet, Boost, Maybank, CIMB, Public Bank, and other payment service providers necessary to process your transactions;
• Identity verification providers: Third-party KYC and AML screening services used to verify member identities and comply with regulatory requirements;
• Game providers: Licensed game studios (e.g., Evolution Gaming, Pragmatic Play) that supply games on the Platform may receive anonymised session data necessary to operate the games;
• Technology providers: Cloud hosting, analytics, and cybersecurity service providers engaged by jomwin88 under binding data processing agreements;
• Regulatory and law enforcement authorities: Where required or permitted by applicable law, including in connection with AML reporting obligations.

8. International Data Transfers

Due to the global nature of technology infrastructure, personal data processed by jomwin88 may be transferred to and stored on servers located outside Malaysia. Where such transfers occur, jomwin88 ensures that appropriate safeguards are in place to protect your data, including contractual protections consistent with the requirements of Malaysia's Personal Data Protection Act 2010 (PDPA) where applicable.

9. Data Retention

jomwin88 retains personal data for as long as necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting obligations. Specifically:

• Account data and transaction records are retained for a minimum of five (5) years following account closure, in accordance with applicable AML record-keeping requirements;
• Identity verification documents are retained for the same period as required by applicable regulatory obligations;
• Marketing preferences and consent records are retained for three (3) years from the date of last interaction;
• Technical and log data is generally retained for twelve (12) months, unless required for a longer period for security or legal purposes.

Upon expiry of the relevant retention period, personal data is securely deleted or anonymised.

10. Cookies and Tracking Technologies

The jomwin88 Platform uses cookies and similar tracking technologies to operate the Platform, enhance user experience, and analyse usage. The main categories of cookies used by jomwin88 are:

• Strictly necessary cookies: Required for the Platform to function, including session management and security cookies. These cannot be disabled.
• Functional cookies: Remember your preferences, such as language settings and login state (if "Remember me" is enabled).
• Analytics cookies: Collect anonymised data about how members use the Platform to help us improve performance and content.
• Marketing cookies: Used to deliver relevant promotional content — only where you have consented to marketing communications.

You can manage non-essential cookies through your browser settings. Note that disabling certain cookies may affect Platform functionality.

11. Your Data Rights

Subject to applicable law, you have the following rights in relation to your personal data held by jomwin88:

• Right of access: To request a copy of the personal data jomwin88 holds about you;
• Right to rectification: To request correction of inaccurate or incomplete personal data;
• Right to erasure: To request deletion of your personal data, subject to overriding legal retention obligations;
• Right to restriction: To request that processing of your data be restricted in certain circumstances;
• Right to data portability: To receive your personal data in a structured, commonly used format where technically feasible;
• Right to object: To object to processing based on legitimate interests, including for direct marketing purposes;
• Right to withdraw consent: To withdraw any consent previously given — this does not affect the lawfulness of processing carried out prior to withdrawal.

To exercise any of these rights, please submit a written request to jomwin88 at [email protected]. We will respond to your request within thirty (30) days. jomwin88 may require identity verification before processing a data subject request.

12. Security Measures

jomwin88 implements appropriate technical and organisational measures to protect personal data against unauthorised access, accidental loss, destruction, or alteration. These measures include, without limitation:

• 256-bit SSL/TLS encryption for all data transmitted between your device and the jomwin88 Platform;
• Encryption of sensitive data fields (including passwords and financial identifiers) at rest using industry-standard cryptographic algorithms;
• Role-based access controls limiting staff access to personal data on a need-to-know basis;
• Regular penetration testing and vulnerability assessments by independent security specialists;
• Two-factor authentication options available to all jomwin88 members for account protection.

Notwithstanding these measures, no internet transmission or electronic storage system is 100% secure. In the event of a data breach that is likely to result in a high risk to your rights, jomwin88 will notify you and relevant authorities as required by applicable law.

13. Children's Privacy

14. Updates to This Policy

jomwin88 may update this Privacy Policy from time to time to reflect changes in our data processing practices, legal requirements, or operational needs. The updated Policy will be published on this page with a revised "Last Updated" date. Where changes are material, jomwin88 will endeavour to provide notice to active members via email or prominent notice on the Platform. Your continued use of the Platform following publication of an updated Policy constitutes acceptance of the revised terms.

15. Contact Us

For all privacy-related enquiries, data subject requests, or complaints regarding jomwin88's data handling practices, please contact us:

• 📧 Email: [email protected]
• 🌐 Website: jomwin88.club
• 🕐 Support Hours: 24 hours a day, 7 days a week

We aim to acknowledge all privacy enquiries within 5 business days and to resolve substantive requests within 30 days.